Refund policy

Last updated: October 2, 2026

Every Snout & Star product is made to order from your photo, so our refund rules follow the steps of an order: proof, approval, printing, and delivery.

Proofs and revisions

Every order includes a digital proof to approve before we print, plus two free revisions. A revision can change colors, the crop, the background color, small details, or the spelling of a name or date. Additional revisions are $25 each. Switching to a different photo, pet, or art style after the first proof is a new artwork request and is charged as a new order.

Cancellations and refunds by stage

• Before you approve your proof: cancel for a full refund.
• After you approve, before printing: cancel for a refund minus a $15 artwork fee.
• After printing or shipping: custom items can't be returned or refunded for a change of mind. Damaged, defective, or misprinted items are covered below.

Damaged, defective, or misprinted items

If your item arrives damaged, has a printing defect, or doesn't match the proof you approved, we'll replace it free or refund you in full. Email us within 30 days of delivery with your order number and photos of the item and its packaging.

Details you approved on your proof, such as the spelling of a name, aren't treated as defects. Small color differences between your screen and the printed piece are normal and are not defects either.

Digital file add-on

The high-resolution digital file add-on can't be refunded once it has been delivered.

How refunds are paid

Approved refunds go back to your original payment method.

Contact

Email hello@snoutandstar.com with your order number and we'll help.